Privacy Policy

Our commitment to keeping your trust

We handle and store all personal information within the company with utmost care, in compliance with New Zealand privacy laws. You will be advised at the earliest opportunity should any unexpected event occur that may compromise your personal information.

How we collect information

Your details will be stored during the registration/signup process so that you do not have to provide the details every time your use our services or buy any products. The information we collect will be verified before it stores in the database.

You will have option to change and amend any of your personal information using the website login. You are also able to delete your personal information stored in the database, this could be done by deleting your account and subsequently all the details will be deleted.

Why we collect information

We collect information to provide you with the best service that we can. We need this information to deliver products and services to you, to complete transactions on your behalf and to better understand your requirements and preferences.

We may be required to contact you for additional information or for purposes of verification before accepting any order or enquiry that will generate using the website or other social medial channels.

This information allows us to provide you with the best offers that will be more beneficial and this is also in-line with our company policy to offer the best possible service to our customers.

What information we collect

During the registration process, we collect the following information:

• Name
• Business name NZBN
• Trade License number
• Address
• Delivery Address,
• Phone number
• E-mail address.

When you contact us for any inquiry, we collect the following information:

• Name
• Email
• Phone Number
• Other content regarding the enquiry

Sharing Information

Some of the information we collect such as Name, Business Name, Email, Phone Number, and Addresses etc. will be shared with our business partners and service providers. You information will also be shared with delivery companies who perform some of our deliveries and provide services related to our products.

This includes major delivery companies, mail houses, and third party fulfilment contractors.

In special circumstances (for example, if there is a new owner of the business), your information may be transferred as part of that sale. We will not use your information for purposes unrelated to the services we provide without your consent.

Your personal information will be shared with other services providers/partners that we use to improve our services such as marketing research. In this situation, only details pertaining to the direct transaction and sales of our products will be released.

Should you need to access your personal information, please call us at 02102780583 between business hours or send a request via the contact us page (www.sparkyshop.co.nz) or send us an email at info@sparkyshop.co.nz . You will be contacted at the earlier available opportunity regarding this enquiry.

At Sparky Shop, we provide assurance to our customers to safeguard their personal information and we offer greatest care to store your personal information securely in order to justify your confidence in shopping with us online.

We have strict control, policies and procedures for our staff to access our customer’s personal information.

Marketing Options

When you register or sign up on www.sparkyshop.co.nz you agree to receive marketing promotions from us. However you can unsubscribe from the marketing campaigns at any time and this could be done either by using a unsubscribe link given in the email or using our website or by letting us know. You can either call us at 02102780583 during business hours or email at info@sparkyshop.co.nz to be taken off the list.

Website Cookies

Cookies are text files with small pieces of data — like a username and password — that are used to identify your computer as you use a computer network. Specific cookies known as HTTP cookies are used to identify specific users and improve your web browsing experience.

Data stored in a cookie is created by the server upon your connection. This data is labelled with an ID unique to you and your computer.

When the cookie is exchanged between your computer and the network server, the server reads the ID and knows what information to specifically serve to you.

www.sparkyshop.co.nz may contain links to other sites.

We strongly recommend that users read the privacy statements of every external site that requests information that could be personally attributed to users.

This Privacy Policy applies solely to the information collected directly by www.sparkyshop.co.nz and we (a limited company) are not responsible for the privacy policies of, or the use or disclosure of information that may be collected by any third party websites that users might visit as a result of following links from a website administered by www.sparkyshop.co.nz

We use marketing services from third parties and that also involves Google Analytics, Google AdWords Conversion tracker, and other services that place cookies on a browser across the website. These strategies help us increase the website’s effectiveness for our visitors. These cookies are set and read by third parties. This data to help us understand how people find and use our site. This data is used to provide better services and more relevant content to our users based on demographic and interest data.

We use services from Google such as Google AdWords and Google Analytics that assist us to be more visible on the internet and this is in-line with our marketing policy.

We are not collecting any identifiable information through the use of Google’s or any other third party remarketing system. Using the Ads Settings, visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads. You can opt to block these internet advertisements by disabling them from the settings of the browser.

As a user, you would have an option to opt out of third parties cookies by visiting the Preference Manager.

A cookie is a small data file stored on a user’s computer containing generic information about the user, but not any personally identifiable information. Sparky Shop reserves the right to use this information, such as the IP address of visitors to our site, to analyse trends and best administer usability of our websites to keep them relevant and useful.

Privacy policies and practices

Our privacy policies and practices are reviewed and regularly updated with customer expectations and legislative changes.

How do we handle customer information?

We do not collect personal information when you visit our site unless you log on, place an order or register with us.

When you place an order, you will be asked for the following personal information: your name, Trade License #, e-mail address, mailing address, delivery address, phone number and any specific delivery instructions. We may share this information with third parties and our business partners which are involved in the processing of your order – for example, the financial institution that issued your credit card and the shipping carrier that will deliver your order. Some orders are processed by our business partners and we share your delivery details with them to complete these orders.

Sparky Shop are committed to reducing the risk of fraud. Our policy is to prosecute any cases of fraud that we identify. As a first-time customer, you may receive a telephone call or email requesting more information/proof to confirm the details that you have supplied to us. If any of the information you provide is found to be false or misleading, we will, if deemed appropriate, report this to the relevant authorities.

We do not share, sell, rent or barter any identifiable personal information to any third party without your permission.

When you submit feedback or questions via e-mail, or contact us for information about our website, we will request your name and e-mail address. We use this information solely to respond to your inquiries.

When you log on to our site, we will ask you your e-mail address and/or user ID.

When you enter a contest or other promotional feature, we may require your name, business name, address, Trade License # and e-mail address in order to assist us in managing the contest and to notify winners. We may ask for other information to enable us to improve our site or to send you special offers.

Our site contains links to other sites.

We are not responsible for the privacy practices or the content of other websites.

By default, all web server log files capture IP addresses. We may use your IP to help diagnose problems with our server, administer our website and to track web usage. This information is used internally and is not shared outside the company.

Users can opt out of any marketing campaign or promotion

User can delete the account should they choose to no longer use the services offered by www.sparkyshop.co.nz and their personal information will be permanently deleted from the database as per the company’s policy.

New Zealand Government offers more in-depth knowledge about your privacy rights that this information can be accessed by using https://legislation.govt.nz/

Protection of customer information

For credit card transactions, Sparky Shop uses Secure Sockets Layer (SSL) technology. This means the credit card information you send is encrypted by your computer and then decrypted again when it reaches our company, preventing others from accessing your private information in the process. The payment process utilised by Sparky Shop HTTPS and is secured by 128bit SSL encryption. Sparky Shop does not store your credit card details.

How we handle marketing communications

We use newsletter and email marketing to promote our products as this is an efficient way to communicate with our customers. The users have options to opt out of these marketing strategies at any time using the unsubscribe link or by contacting our team.

We fully respect your privacy and you will not receive any promotional emails if you prefer not to receive them. Therefore, every email provides a way for you to unsubscribe from future emails. Also, you can email us at info@sparkysop.co.nz to manage your subscription. We also have administrative procedures in place to remove email addresses and domains that consistently send failure messages to our email servers.